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Charger Care

Charger damaged?

If you notice any visible damage to the charging unit or cords, discontinue use immediately, switch off power to the unit and rope off the area. Contact Duke Energy by submitting an online form or by calling 888.275.2114 to schedule a service appointment.

Basic charger maintenance

Charger Solution charging units require very little maintenance.

  • To reduce the risk of electrical shock or equipment damage, exercise caution while cleaning the EVSE and the EV charge connector cable.
  • Turn off the EVSE at the circuit breaker.
  • Unplug the EVSE from the receptacle.
  • Clean the EVSE using a soft cloth lightly moistened with mild detergent solution. Never use any type of abrasive pad, scouring powder, or flammable solvents such as alcohol or benzene.
  • Inspect the unit for any visible damage to the cord, connector or housing.
  • Check pedestal to ensure it is solidly affixed to the ground.
  • Inspect the unit and surrounding area for insects and professionally treat as needed.

Residential charger requirements

There may be network upgrades or manufacturer recalls for residential units. A program representative will contact you to schedule maintenance service appointments as needed. Please note that after-hours service calls will be billed at $140/hour. For more information, please visit the EV Charger Solution webpage.

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To confirm eligibility, please enter your Duke Energy service address OR account number (NOT both) where you want the EV charger installed.

Enter Your Duke Energy Service Address

OR

Enter Your Duke Energy Account Number

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Confirm the address where your charger will be installed.

Address

City

State

Zip Code

This is the address associated with your Duke Energy Account. Please call 844-375-2834 if this is not correct.

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What type of home are you living in?





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Do you own or rent your home?


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Where would you like the charger installed?

If you selected Other, please provide the location your charger will be installed.

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Does your breaker panel have a dedicated 208/240V circuit ready or is there space in your panel available to add a doublepole breaker? i

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Amperage

A 40, 50, or 60 amp double breaker will be needed depending on the charger selected. This will look similar to an electric dryer or electric water heater breaker.

Visit the jobsite preparation page for more information.

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How did you find out about Duke Energy Charger Solution?







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Create your Charger Solution Account

  • Password must be longer than 8 characters.
  • Password must contain at least one lower-case letter, upper-case letter, number, and special character (e.g. !@#$%).